Free Shipping on NEW 2011 or 2012 COMPLETE KITES
Free Shipping does not apply to Kiteboards and Surfboards
Free shipping available only for orders over $1000 with the purchase of a 2011 or 2012 kite purchased at original full retail price. Free shipping not available when used with other specials or if the kite has been discounted, placed on a sale, or on closeout. Offer may exclude package deals and closeout items. U.S. Postal Priority Shipping will be used unless otherwise stated. The order subtotal must be at least $1000 before shipping costs are added on. If you would like faster shipping, there will be an extra charge for rush delivery.
We can ship internationally to Canada, U.S. territories and APO/FPO addresses. We will ship to other international locations on a case-by-case basis. If you are interested in placing an international order, please contact us so we can put together a quote for you.
Due to the extra length of surfboards, a fee will be charged for all surfboard orders.
We will match or beat any price:
We guarantee the best prices on all our products. This offer only applies within the United States. The price must be advertised on a web site or catalog and must be the same item as in the advertisement. The product must be of the same year model and new. The price match does NOT apply to free offers, closeouts, or discontinued products. This offer is only valid before order is placed.
Refund Policy:
All refunds will be charged an 6% restocking fee. Any product shipped out must be returned unused. Refund will not be given until product is recieved and inspected
Guarantee and 15-Day Return Policy
Guarantee and Return Policy:
It is our mission to personally guarantee your experience while browsing, shopping and ordering on shop.eastofmaui.com
Satisfaction Guarantee 15-Day Return Policy:
If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, and is in resalable condition, let us know and you may return it within 15 days of the receipt of purchase. Simply call us at 302-227-4703 to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.
Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return in the method it was sent to you. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.
In order to process a return from your credit card, you will need to call 302-227-4703 to process your request. You will need to provide your full 16 digit credit card number and your web order verification number in order to receive a refund.
Damaged, Defective and Wrong Item Sent Return Policy:
If returning a damaged, defective or wrong item sent, customers must contact our store by phone or email within 5 days of the receipt of purchase so that we can explain the proper handling of the merchandise for return or exchange. We guarantee all of our products against Defects and Damages, and will work within our manufacturer's warranty policies.
About Us
East of Maui Surf Shop's website is located at http://www.eastofmaui.com. The site is owned and operated by East of Maui LLC with the online store located at http://www.shop.eastofmaui.com. Nitro-sell hosts the online store website and provides access to our site.
Online Shopping Terms and Conditions
All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
Please make sure you have read our Privacy Policy and Terms and Conditions related to the use of this Website.
This website is owned and operated by East of Maui LLC in conjunction with its subsidiaries (including Nitro Sell) and their affiliates. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the state of Washington and the laws of the United States applicable therein.
You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website.
East of Maui may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in U.S. dollars and all charges will be processed in U.S. dollars.
All prices listed on this website are subject to confirmation. East of Maui will notify you by email or phone within hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an email within 2-3 business days of completing a purchase order, East of Maui is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by email with confirmation of your intention to purchase the item at the confirmed price.
Online Shipping Terms and Conditions
East of Maui will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, East of Maui will not be responsible for any delays in delivery which are beyond its control. Please note that shipping rates are not guaranteed but vary with the national average delivery time. Where delivery is delayed, East of Maui will notify you as soon as possible.
East of Maui offers customers the option to have an online or offline order picked up "Pick up In Store" free of charge. Please note that when selecting this option, local customers should pick up their item(s) within 5 days.
Acceptance of Terms
By accessing or using the Site, you agree to be bound by the terms of this Agreement. We encourage you to review this Agreement periodically for any updates or changes. If you do not accept the terms of this Policy, please do not use this Site.
Fraud Prevention
In order to protect you and East of Maui from fraudulent transactions, East of Maui may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. East of Maui also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that East of Maui chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.
Acceptable Site Use
This is an e-commerce shopping site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain products not properly ordered and fully paid for. Users may not send unsolicited email messages ("spam") to or through the site or otherwise harass the site owner or other users. We reserve the right to refuse to deal with any user who violates our rules.
Trademark Notice
All trademarks displayed on this site are subject to the U.S. trademark rights of East of Maui LLC. These trademarks include, but are not limited to, product brand names, slogans, and logos. The unauthorized use of any trademark displayed on this site is strictly prohibited. In the event that any person has a dispute with any of the content on our site, notice of such dispute shall be provided promptly to us at 104 St Louis St. Dewey Beach, DE 19971
Miscellaneous
In the event that any provision of the Terms of Service conflicts with the law under which the Terms of Service are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms of Service, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms of Service will remain in full force and effect. Prices subject to change without notice.